Privacy Policy

1. Scope of policy

The operator of this website is "One Plus One Moving Expert", a company registered in Hong Kong (hereinafter referred to as "we", "us" or "our"). This policy explains how we handle personal data when providing website information, replying to enquiries, arranging quotations and providing moving services. We handle personal data in accordance with the Hong Kong Personal Data (Privacy) Ordinance (Cap. 486) and the relevant data protection principles.

This policy applies to this website and service enquiries made through it; WhatsApp, social media platforms and other external websites each have their own privacy policies.

2. Information we may collect

• Contact details: salutation, name, phone number, and the email address or other contact method you provide voluntarily.
• Moving and quotation details: expected date, collection and delivery districts and addresses, floor level, lift and parking arrangements, item list, photos, special requirements and enquiry details.
• Service records: quotations, bookings, payment confirmations and correspondence needed to arrange the service; we will not ask you to enter credit card details on this website.
• Technical information: website hosting and network services may record IP addresses, device or browser type, access times and error logs for the provision and maintenance of the website.

3. Whether the information is voluntary

You may decide whether to provide personal data. In order to respond to quotations and arrange moving services, we need appropriate contact, item and route information; if the information is insufficient, we may be unable to provide an accurate quotation or arrange the service.

Please provide only information related to the service. Avoid sending ID cards, full payment card details, passwords or other unnecessary sensitive content. If you provide other people's contact details, addresses or photos, please first make sure you are authorised to do so, and let the relevant persons know about this policy.

4. Purpose of using information

• Respond to enquiries, assess moving needs, provide and confirm a quotation.
• Contact the customer, confirm the booking, arrange the vehicle and moving staff, and carry out the confirmed service.
• Handle payment records, service follow-up, complaints, disputes and reasonable administrative or legal requests.
• To keep the website running, troubleshoot errors, prevent misuse and protect service security.

5. Quotation form and browser cache

The quotation form will first organise the information you enter in your browser, then open WhatsApp and pre-fill a message. You still need to confirm and send it yourself in WhatsApp; simply filling in the form or pressing the open button does not mean we have received your enquiry or confirmed the booking.

At present, this website does not directly submit form content to our quotation database through the quotation form. If you choose WhatsApp, the prefilled content will be handled by WhatsApp; please check the details and recipient before sending.

The item calculator uses the browser's sessionStorage to temporarily save item entries and quantities, making it easier to carry them into the quotation form within the same tab. This is not a submitted order; you may use "Clear selected" or clear the browser's site data to remove the record.

6. Practical tools and photo analysis

The moving preparation checklist will store your moving date and checked progress in your browser's localStorage, making it easy to continue next time; it will not be sent to us automatically. You can reset it in the tool, or clear your browser site data.

The photo estimate and AI quote for photos will only, after you actively agree and press analyse, send the selected photos, the additional photo notes you enter, and the dimension references needed by the box tool to a third-party service for AI photo analysis. Contact details and moving address on the quote form will not be automatically included in the AI analysis request; please do not enter unnecessary personal data in the photo notes. Relevant providers may process data outside Hong Kong and handle it in accordance with their service and data retention policies. This site will not write the analysed photos or content to the customer database, file storage or application logs; this does not mean that third-party providers do not retain any technical or security records.

Contact details, address and item information for the smart photo quote are organised only during this page session. They will not be automatically saved by this tool to browser storage or to our quote database. Opening WhatsApp or copying the details does not mean we have received your enquiry; you still need to send it yourself in WhatsApp. Photos will not be attached to the WhatsApp message automatically, so you need to send them separately. AI recognition results must be checked by you; moving is charged only for the price list items you confirm, and other services, minimum charges and surcharges will be confirmed manually before the written quote takes effect.

Please avoid photos showing faces, documents, addresses, payment details or other unnecessary personal data. You may also skip the photo function and use a manual estimate instead. Photos can only estimate visible items; the result is not a formal quotation, weight commitment or on-site survey.

7. Disclosure of information and service providers

We will only disclose information to authorised persons, moving or related support service staff, and necessary information technology, communications or administrative service providers, to the extent required for the service or lawful handling purposes. For example, the team carrying out the move needs to know the service address, contact details and moving requirements.

The website is hosted by a third-party cloud platform. When contacting us via WhatsApp, messages and related technical data are also handled by WhatsApp/Meta in accordance with their policies. Relevant suppliers may process data outside Hong Kong. External social media, map or video links are also governed by their own respective policies.

If required by law, a court order or a competent authority, we may have to disclose relevant information. We will not sell personal data, and we will not use the data for new purposes unrelated to the original collection purpose without obtaining consent where the law requires it first.

8. Direct marketing

Providing enquiry details does not mean you agree to receive promotional messages. If we later intend to use your personal data for direct marketing, we will first explain, in accordance with applicable law, the categories of data, target recipients and purpose, and obtain the required consent.

You may at any time use the contact details below to request that direct marketing messages stop, free of charge. Confirmation or follow-up messages directly related to a booked service are not marketing messages.

9. Retention period and data security

Information will only be retained for as long as needed to handle enquiries, provide services, resolve disputes and meet statutory record-keeping requirements; when no longer needed, reasonable steps will be taken to delete or anonymise it rather than keeping it indefinitely.

We will adopt reasonable access restrictions and protection measures according to the nature of the data. However, internet transmission, external communication platforms and electronic storage cannot be guaranteed to be absolutely secure. Please do not send unnecessary sensitive information through general enquiry channels.

10. Cookies and third-party links

The item storage function on this website uses sessionStorage, not for advertising tracking. The hosting service, external websites you open yourself, or third-party platforms may use cookies or similar technologies; you can manage cookies and website storage data in your browser settings.

External websites are not under our control. Before clicking WhatsApp, Facebook, Instagram, YouTube or other links, we recommend reading the relevant platform’s privacy and cookies policy.

11. Access, correction and other requests

You may request access to or correction of the personal data we hold, and may also contact us to request deletion or cessation of specific uses. We will handle this in accordance with applicable law; where there are statutory retention obligations or service and dispute records that still need to be handled, immediate deletion may not be possible.

To avoid giving your information to the wrong person, we may ask for reasonable identity verification. Requests to access information will be handled within the period required by applicable law; if any reasonable fee permitted by law is charged, we will explain this in advance.

12. Policy updates and contact

If website functions, service procedures or legal requirements change, we may update this policy and publish the revised version on this page. If a new use requires separate consent, updating this page alone does not replace that consent.

If you have any questions about this policy or the handling of personal data, please contact us via the email or postal address at the bottom of this page and mark it "Personal Data Privacy Matters".